★ 1-Year Warranty – Signature Collection
Our Signature Collection — Signature Dog Harness, Signature Hybrid Harness, Signature Dog Bed, and Signature Dog Jacket — is protected by a 1-year limited warranty covering workmanship and functional components such as stitching, seams, zippers, buckles, clips, adjusters, and other hardware.
- If something stops working as intended, we’ll replace it or give you your money back after our QC team confirms the issue.
- Normal signs of use (light surface marks, minor scuffs that don’t affect performance) are expected over time and aren’t treated as defects.
- Functional faults like hardware breakage, zipper failure, seam opening, or clip mechanism issues — even if developed through regular use — are covered.
Shipping Information
- Delivery Areas: Pan-India
- Major cities: 2–3 business days
- Other/remote: up to 7 business days
- Peak periods: +1–2 business days
- Shipping Charges: Free on all orders
- Order Tracking: Link sent via SMS/email after dispatch
Return & Exchange Policy – 365 Days
We want you to shop with total confidence.
- Returns/exchanges accepted within 365 days of purchase.
- Items must be unused, in original condition, with tags attached and a purchase receipt/order confirmation.
- Manufacturing defects: Covered by our 365-day money-back guarantee.
- Signature Collection: Also covered by our 1-year warranty for functional faults.
What’s Not Covered
- Normal wear and tear, cosmetic scuffs, or marks that don’t affect function
- Stains, odors, foam/pillow compression from use
- Damage from pets, misuse, or improper care
- Minor color variations between screens and real life
- Custom/personalized products unless defective
How to Return, Exchange, or Claim Warranty
- Email returns@coccopucci.com with your order number, reason, and photos/videos if applicable.
- We arrange a free reverse pickup. If unavailable for your pincode, ship it to us and we reimburse standard courier costs with proof.
- QC team inspects your return:
- Defective/Warranty-approved: Money-back or replacement — your choice.
- Eligible non-defective (unused): Refund to original payment method or store credit.
Quality Assurance
Every order passes through multi-point QC. In the rare case something slips through, our 365-day defect guarantee and Signature Collection 1-year warranty make resolving it simple and stress-free.
FAQ
Does a scratch or light mark count as a defect?
No — light surface marks or scuffs that don’t affect how the product works are a normal sign of use and aren’t covered.
What counts as a functional fault under warranty?
Breakage or failure of mechanisms/hardware (buckles, clips, zippers, stitching failure, seam opening) that affects usability — even if it developed with regular wear — is covered.
Do I need the original packaging to return?
We need the product to be unused and in resalable condition with original tags. The original box/bag is preferred but not always required for defect claims.