📦 Ordering & Payment
Do you offer Cash on Delivery (COD)?
Yes! Cash on Delivery is available on all products across India. Simply select the COD option at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, net banking, and Cash on Delivery (COD).
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. You will receive a tracking link via email/SMS once your order ships.
Do you ship internationally?
Currently, we primarily ship across India. You can check shipping availability and calculate rates for your region at checkout.
🔄 Returns, Exchanges & Guarantee
What is your 365-Day Return & Exchange Policy?
We stand behind the quality of our products. We offer a 365-Day Return or Exchange Policy on eligible items. If your item is unused, in original condition, and with intact packaging, you can request an exchange or return through our customer support.
How do I initiate an exchange or return?
You can reach out to our team through our Contact Us page or customer support email with your Order ID. We will issue an exchange slip and arrange a reverse pickup where available.
🐾 Products & Sizing
How do I choose the right size jacket or harness for my dog?
Every product page includes a detailed sizing chart. Measure your dog's neck circumference, chest girth, and back length (from base of neck to tail) to find the best fit. If your dog falls between sizes, we recommend sizing up for comfort.
What makes Coccopucci beds special?
Our beds feature a dual-layer design:
- Interior: Ultra-soft LUX-O-Fur and Magic Fleece for warmth, anxiety relief, and plush comfort.
- Exterior: Tough, scratch-resistant outer fabric built to handle dog "zoomies," digging, and daily wear.
How does the Tempesta 3-in-1 Raincoat work?
The Tempesta 3-in-1 combines a waterproof raincoat, a padded warm jacket, and a secure built-in harness into one piece—eliminating the need to layer multiple accessories before walks.
🧼 Care & Maintenance
Are Coccopucci dog beds and jackets machine washable?
Yes! Most of our beds feature removable covers that are machine washable on a gentle cold cycle. Jackets and harnesses can be spot-cleaned or cold-washed gently. Air drying is recommended to preserve the softness of the interior fleece and durability of water-resistant coatings.